Accessibility Policy for Revelation Studio

This policy is consistent with the Accessibility Standards for Customer Service (Customer Service Standard) made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

1. Purpose and Commitment

Revelation Studio is committed to excellence and inclusivity in providing accessible services and environments for all our clients, including those with disabilities. Our goal is to ensure that everyone can access our services and content with dignity and independence.

2. Definitions

For the purposes of this policy, “disability” covers a broad range of physical, mental, and sensory impairments that may hinder one’s ability to access traditional methods of communication and interaction

3. Application of Policy

This policy applies to all the services provided by Revelation Studio, both in- person and online, including our website and digital content.

4. Providing Services to Persons with Disabilities

Revelation Studio will:
● Ensure our communications are accessible by offering information in accessible formats upon request.
● Ensure our facilities, including studios and event locations, are accessible to persons with disabilities.
● Allow guide dogs, service animals, and support persons to accompany clients with disabilities in areas of our premises that are open to the public.

5. Assistive Devices

Persons with disabilities are welcome to use their own assistive devices to access our services. Our staff will be trained on how to interact with persons using various assistive devices.

6. Notice of Temporary Disruption

In the event of a disruption in facilities or services typically used by persons with disabilities, Revelation Studio will notify the public promptly. This notice will include the reason for the disruption, its expected duration, and alternative facilities or services, if available.

7. Training for Staff

Revelation Studio will provide training to all employees and others who deal with the public or other third parties on our behalf. Training will include:
● An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
● How to interact and communicate with people with various types of disabilities.
● How to use equipment or devices available at our studio that may help with providing services to persons with disabilities.

8. Feedback Process

Feedback on our services regarding how well those expectations are being met is welcome and appreciated. Feedback can be given by telephone, email, or in writing. If complaints are received, they will be addressed according to our organization’s regular complaint management procedures.

9. Modifications to this or Other Policies

Any policy of Revelation Studio that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

10. Questions about this Policy

If anyone has a question about the policy, or needs more information, please contact:
● Email: revelationstudioca@gmail.com
● Phone: 613-262-6769

11. Maintenance of Documents

Revelation Studio will maintain documents related to our accessibility policies and provide them in accessible formats upon request.